Terms & Conditions

365Claims provides non-fault accident support services, which may include:

• Initial accident assessment and guidance
• Vehicle recovery and storage arrangements
• Coordination of repairs through approved garages
• Like-for-like replacement vehicles where eligible
• Liaison with insurers, engineers and third parties
• Referral to legal partners where appropriate

You are under no obligation to proceed with any service until you have reviewed and agreed to the relevant documentation.

Certain services, including replacement hire vehicles, are only available where:

• You were not at fault for the accident
• The third-party driver can be identified or is insured
• You provide accurate and complete information
• You meet the criteria of suppliers such as hire providers or insurers

Eligibility is assessed on a case-by-case basis and may depend on third-party acceptance.

By using our services, you agree to:

• Provide accurate and complete information about your accident
• Notify us promptly of any changes to circumstances
• Cooperate with insurers, repairers and hire companies where required
• Use any replacement hire vehicle responsibly and in accordance with its terms

Information provided via our website, messaging or telephone is intended as general guidance only and should not be considered legal or financial advice.

Where specialist advice is required, we may refer you to authorised and regulated partners.

To deliver our services, we may work with recovery agents, repair garages, hire companies, insurers and legal representatives.

Each third-party partner operates under its own terms and conditions, which you may be required to review and accept separately.

We take reasonable care in providing our services. However, we are not responsible for:

• Losses arising from inaccurate or incomplete information you provide
• Delays or decisions made by insurers, hire providers or repair partners
• Losses arising from circumstances beyond our reasonable control

Nothing in these terms limits liability where it cannot legally be excluded.

We process personal data in accordance with our Privacy Policy. By using our services, you acknowledge and agree to this processing.

Content on this website is provided for general information purposes only. While we aim to keep content accurate and up to date, we make no guarantees regarding completeness, accuracy or suitability.

If you are unhappy with any aspect of our service, please contact us:

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.