Privacy Policy

365Claims provides accident support services including recovery, repair coordination, replacement vehicles and assistance with non-fault claims. We act as a data controller for the personal information you provide to us.

We may collect and process the following categories of information:

• Name, address and contact details
• Accident circumstances and location
• Vehicle information (make, model, registration)
• Insurance details (yours and the third party’s)
• Photographs, documentation or evidence you provide
• Information required by recovery, repair or hire partners
• Communications between you and our team

We only use your personal data where necessary to provide our services, including:

• Assessing your enquiry or accident circumstances
• Arranging vehicle recovery and repairs
• Supplying a like-for-like replacement vehicle where eligible
• Liaising with insurers, engineers and legal representatives
• Providing updates and communicating progress
• Meeting legal or regulatory obligations

Under UK GDPR, we rely on the following lawful bases:

• Contract – processing necessary to provide our services to you
• Legitimate interests – including verification, fraud prevention and service improvement
• Consent – where you voluntarily provide information for an enquiry
• Legal obligation – where required by law or regulators

We only share your information where necessary to deliver our services, including with:

• Vehicle recovery operators
• Approved repairers and engineers
• Replacement hire vehicle providers
• Insurance companies and third-party insurers
• Legal partners where representation is requested
• IT, communication or hosting providers supporting our systems

We do not sell or rent your data to unrelated third parties.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, regulatory and audit requirements. Typical retention periods range between 3 and 6 years, depending on the nature of the claim.

We apply appropriate technical and organisational measures to safeguard your information, including secure systems, access controls and encrypted data storage. While no system is entirely risk-free, we regularly review our security practices.

You have the following rights, subject to certain conditions:

• Right of access to your personal data
• Right to rectification of inaccurate information
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent at any time

Our website may use basic cookies or analytics tools to improve performance and understand how visitors use the site. You can manage or disable cookies through your browser settings.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

For questions about this Privacy Policy or your data rights, please contact:

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).